Troubleshooting and support tools Supported Platforms error after upgrade to 7.6.2 Edited

[New]

Hi Support,

After we have upgraded JIRA from 7.2.6 to 7.6.2 the troubleshooting and support tools occurred the following errors:

1.Supported Platforms

Error

End of Life

What does this check do?

Checks if the running version of Jira is approaching, or has reached End of Life.

Result

The health check was unable to complete within the timeout of 20000ms.

2.Supported Platforms

Error

End of Life

WHAT DOES THIS CHECK DO?

Checks if the running version of Jira is approaching, or has reached End of Life.

Result

Exception during health check invocation java.lang.NullPointerException

[Nic Brough [Adaptavist]]

This usually means the server cannot reach Atlassian's servers to check how old the current version is.

It is fine to ignore, especially when you know it's a recent version.