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Troubleshooting and support tool APP not compatible with Jira 8.6.1

After upgrading to JIRA (server version) 8.6.1, the Atlassian Troubleshooting and Support Tool application is showing "incompatible version" and there not update in the Atlassian Market.   What is the replacement for this tool?

2020-01-13 08_41_37-Microsoft Edge.png

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HI @Carlos Guanes

 

You may download the compatible ( 1.21.3 )version here:

 

Place it in the JIRA_HOME/plugins/installed-plugins directory ( also remove the older one) then restart Jira. 

@Adrian 

Download link says "Jira DataCenter"...

 

1.) Is it OK to install it in Jira Server?

2.) "Upload app" button wouldn't work? Do we have to stop and start Jira? 

 

 

Thanks

Adrian Atlassian Team Jan 14, 2020

Hi @Jose Baez 

 

Yes it’s compatible for both server and data center. 

after downloading the file, move it to the jira-home/plugins/installed-plugins directory 

 

remove the older version from there 

 

then restart Jira

Hello @Adrian ,

We are useing Jira Server 8.6.0, and "automatic update" on "Manage apps" tab does not allow to update "Atlassian Troubleshooting and Support Tools" to 1.21.3.

It looks like plugin metadata in Atlassian Marketplace:

https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-jira/version-history

are incorrect.

Previous versions are explicitly marked as compatible with Server, but 1.21.3 is not.

Could Atlassian Team correct it, so automatic update is back on-line for Jira Server?

Best regards,

Piotr

Like # people like this

@Adrian -- the issue looks like Atlassian hasn't updated / validated the 1.23.1 version of this plugin for Jira Server 8.6.x, but did update the metadata for Jira DataCenter.

 

https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-jira/version-history?_ga=2.175247458.1155305038.1579627034-670378505.1524777708

 

Jira-SupportToolsVersions.PNG

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