Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Troubles with licence activation

Hi,

I have a trouble with my Jira Licence Activation.

I successfully added the licence to Confluence Server but when I try to activate the Jira Licence, I have an error message when I try to activate it.

Can you help me with it please ?

Thanks

Capture.JPG

Capture2.jpg

2 answers

2 accepted

0 votes
Answer accepted

It is what it says it is - the licence key you are pasting into the field is not a key for Jira Software.

Check that the key you are copying from your my.atlassian licence list is definitely for Jira Software (not Confluence, Jira Core or Jira Service Desk)

0 votes
Answer accepted

Hi,

As you can see, it's the Jira Software Server Licence.

That's why I don't understand...

 

Capture.JPG

That's too short a string to be a licence key.  You've put spaces or line feeds into it somehow.

I have hidden the full licence key.

I have the full licence key.

Is what you are pasting into Jira an exact, letter for letter, copy of the licence key in the box?

We've seen some browsers (notably IE) having bugs when pasting keys from the clipboard, inserting or replacing letters sometimes.  It's quite hard to spot though.

Yes, it's the good licence key.

I tried with Edge and it worked.

Sorry for the inconvenience.

Thanks

Nothing to apologise for - we've all miskeyed them at least once ourselves, and run into copy and paste doing odd things.  Just glad you were able to fix it!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,073 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you