Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trouble accessing JIRA Marketplace

I am having trouble getting the Atlassian Marketplace configured on JIRA 8.0.2.  This is a relatively new server/build; installed just before 8.1 was released.  I do plan to upgrade to 8.1, but had to get some other things working/tested/configured.

JIRA is running on http port 58080.  I imported the marketplace certificates into keystore.  SSLPoke and httpclienttest Java tools are successfully connecting to the server.  The catalina.log does not show any errors.  The "Integrity Checker" shows no errors.  The "Instance Health" shows no errors.

In the "JIRA -> Administration -> Applications -> Versions & licenses" is displaying "The Atlassian Marketplace server is not reachable. Available application updates will not appear on this page."  For the past week, I've been troubleshooting this, but unsure of what/where to look to correct this issue.  I've looked at numerous resources and articles, but no success.  Any guidance or suggestions?

2 answers

No, it's not behind a proxy.   Our firewalls or content filters are not blocking it.  I can pull up the Marketplace website up via lynx from the cli of the server.

As a follow up on this, I performed an in-place upgrade from 8.0.2 to 8.1.0.  Without deleting the keystore or modifying any existing configuration files, the Marketplace is now connecting and appears to be working. 

The upgrade did overwrite my cacerts file, but I manually made a backup of my files before the upgrade and the replaced 8.1.0 CACerts with my 8.0.2 file.  Other than that, all the other configurations remained.


Not sure what changed, but it may have been a bug in 8.0.2; or something didn't get installed properly and the upgraded corrected it.  Not sure, but at least it's working.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

281 views 2 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you