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Status and resolution are two totally separate things with different meanings and values. Do not confuse them.
Technically, there is no link between them, but most sane Jira setups create the logical relationship, setting resolution to something when moving an issue into an end status, and clearing it out if the issue is re-opened.
So, to answer your question:
Maybe I should have said Metrics. We currently have a SLA metric that is tracked called "Over-all time to resolution" but I am having trouble defining what this is. Each ticket carries this time metric in addition to "Time to resolution," which metric is more obvious to me.
Hello Atlassian's, This post will be a useful and valuable starter guide for new joiners into the team: https://community.atlassian.com/t5/Jira-Cloud-Admins/Atlympics-Jira-Cloud-New-joiner-st...
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