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Tickets from Email

Good Morning!

Im new here, im using jira service management with 1 free license and i get some doubts, its possible filter my email and get only subjects with [Suport] - +(Question) to open a Ticket?

 

Thanks!

1 answer

1 vote
Jack Community Leader Nov 26, 2020 • edited

Not really. At least not directly in JSM. You could consider three options:

  • use your mail client to filter and the only forward those you wish to JSM
  • use Automation to close any issue created that does not match your filter 
  • consider an addon app like JEMH to process all incoming emails instead of JSM itself

Here in the community there is something talking about this same subject in JEMH? By the way, what is JEMH? Thanks!

Its an app/add-on for Jira which provides additional email processing functionality: https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh

Like Jack likes this

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