There is a problem with your JIRA access

Our Jira is no longer accessible, it shows us the following message:

 

JIRA access problem

There is a problem with your JIRA access.

DescriptionTimeLevelException

Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details2017-10-03 12:24:39

fatal

 

 

 

 

 

We want to upgrade our trial version of the server to the paid license we have now, but can't do this as we can't access the admin pages. 

 

2 answers

0 vote

Because of this error, we can't access the Admin pages (as mentioned), is there a shortcut to get this up and running again?

0 vote

The front end error is too sanitised to tell us much.

What do the logs say?

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