There is a problem with your JIRA access

Our Jira is no longer accessible, it shows us the following message:

 

JIRA access problem

There is a problem with your JIRA access.

DescriptionTimeLevelException

Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details2017-10-03 12:24:39

fatal

 

 

 

 

 

We want to upgrade our trial version of the server to the paid license we have now, but can't do this as we can't access the admin pages. 

 

2 answers

Because of this error, we can't access the Admin pages (as mentioned), is there a shortcut to get this up and running again?

0 vote

The front end error is too sanitised to tell us much.

What do the logs say?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,057 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you