There is a problem with your JIRA access.

My Jira instance is hosted in a VM, which had stopped this weekend.

This Monday when I tried restarting I've got "JIRA access problem" on my browser with the following description: "Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details".

I tried reading my logs but I don't have a clue how to solve that. My last backup is outdated so I wouldn't want to uninstall everything.

 

In one of the logs there is a "SQLException: Cannot create PoolableConnectionFactory" so maybe it is something with the native Jira DBMS. 

Please help me.

1 answer

0 vote

The SQL exception is the main culprit.  It means Jira can't connect to the database, so there's no chance of it starting up.

It worries me that you say the "native Jira DBMS" - there is no native one, but I guess you mean the embedded one (it's an off-the-shelf file and memory based, called H2).  This is scary because it can fail catastrophically, and your SQL exception could be a symptom of you having lost it.  You might want to check for backups...

Have a look at the logs in more detail, they should tell you if that has happened.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

11,944 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you