There is a problem with your JIRA access.

My Jira instance is hosted in a VM, which had stopped this weekend.

This Monday when I tried restarting I've got "JIRA access problem" on my browser with the following description: "Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details".

I tried reading my logs but I don't have a clue how to solve that. My last backup is outdated so I wouldn't want to uninstall everything.


In one of the logs there is a "SQLException: Cannot create PoolableConnectionFactory" so maybe it is something with the native Jira DBMS. 

Please help me.

1 answer

0 votes

The SQL exception is the main culprit.  It means Jira can't connect to the database, so there's no chance of it starting up.

It worries me that you say the "native Jira DBMS" - there is no native one, but I guess you mean the embedded one (it's an off-the-shelf file and memory based, called H2).  This is scary because it can fail catastrophically, and your SQL exception could be a symptom of you having lost it.  You might want to check for backups...

Have a look at the logs in more detail, they should tell you if that has happened.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

241 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot