The "Timesheet" option in my jira board and "Tempo" from apps is suddenly gone.

Redowan Ahmed June 30, 2022

How do I retrieve the timesheet option into my Jira board? It shows tempo app is already added if I go to the 'discover more apps' section.

1 answer

1 vote
Susanne Götz _Tempo_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 1, 2022

Hi @Redowan Ahmed 


There might be several reasons why you can not see the Tempo options in your JIRA instance. 

Can you please check that you have the "Tempo Timesheets Access" permission (JIRA Settings, System, Global permissions, https://help.tempo.io/cloud/en/tempo-timesheets/permissions-in-tempo/global-permissions.html).

Can you also check if Tempo is set as Time tracking provider (JIRA Settings, Issues, Time tracking, https://help.tempo.io/cloud/en/tempo-timesheets/setting-up-and-configuring-tempo-timesheets/selecting-tempo-as-your-time-tracking-provider.html). 

Can you confirm that Tempo is listed in Jira Settings, Apps, Manage apps and that the License status is valid. 

In case these settings are correct, but the Tempo options are not available in your instance, can you please create a ticket in our Tempo Support portal, https://tempo-io.atlassian.net/servicedesk/customer/portal/6, so we can better investigate this. 

Best regards,
Susanne 
Tempo team 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events