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The license could not be installed.

Tiga
Tiga August 30, 2017

Hi,

we evaluated Jira software and today we paid for 10 developer version Jira. We got our license but we can't add it on out jira.

it complains;

The license could not be installed.

An unexpected error occurred. Refer to the logs for more information.

 

Our jira version is 7.4.2

 

what can be wrong and how can we solve it?

 

regards.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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August 30, 2017

What do the logs say?

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Tiga
Tiga August 30, 2017

OK I've solved it. I was accesing over a NAT URL. but it is needed to be done by IP.

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Ian Walmsley
Ian Walmsley October 18, 2017

Really? That's strange. Is there documentation on that?

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