The license could not be installed.

Hi,

we evaluated Jira software and today we paid for 10 developer version Jira. We got our license but we can't add it on out jira.

it complains;

The license could not be installed.

An unexpected error occurred. Refer to the logs for more information.

 

Our jira version is 7.4.2

 

what can be wrong and how can we solve it?

 

regards.

1 answer

0 votes

What do the logs say?

OK I've solved it. I was accesing over a NAT URL. but it is needed to be done by IP.

Really? That's strange. Is there documentation on that?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

649 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you