The license could not be installed.

Tiga I'm New Here Aug 30, 2017

Hi,

we evaluated Jira software and today we paid for 10 developer version Jira. We got our license but we can't add it on out jira.

it complains;

The license could not be installed.

An unexpected error occurred. Refer to the logs for more information.

 

Our jira version is 7.4.2

 

what can be wrong and how can we solve it?

 

regards.

1 answer

0 votes

What do the logs say?

Tiga I'm New Here Aug 30, 2017

OK I've solved it. I was accesing over a NAT URL. but it is needed to be done by IP.

Really? That's strange. Is there documentation on that?

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