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The attachments are not accessible after CSV import

We have imported 100+ issues via CSV and some of them have attachments. But, I am not able to access attachment in preview or after download as well.

Please find CSV format of attachment: 

23/Apr/21 5:37 PM;user;CategorySetTab.JPG;https://lithium-jira.atlassian.net/secure/attachment/41263/CategorySetTab.JPG

 

How it appears in the JIRA:

jira1.PNG

How it appears when I try to access/open after download:

jira2.PNG

Please help.

Kinjal

1 answer

0 votes

Hello Kinjal and welcome to the Community!

Thank you for describing your issue, the steps you took, and including the screenshots of what you're seeing. All of this is very helpful and appreciated. It does sound like your running into an issue we have a KB for. Please take a look at Importing attachments into Jira Cloud using CSV External System Importer.

If you're still having the same issue after completing the steps in the resolution please reach out and let us know.

Regards,
Stephen Sifers

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