The attachments are not accessible after CSV import

[Kinjal Panchal]

We have imported 100+ issues via CSV and some of them have attachments. But, I am not able to access attachment in preview or after download as well.

Please find CSV format of attachment: 

23/Apr/21 5:37 PM;user;CategorySetTab.JPG;https://lithium-jira.atlassian.net/secure/attachment/41263/CategorySetTab.JPG

How it appears in the JIRA:

How it appears when I try to access/open after download:

Please help.

Kinjal

[Stephen Sifers]

Hello Kinjal and welcome to the Community!

Thank you for describing your issue, the steps you took, and including the screenshots of what you're seeing. All of this is very helpful and appreciated. It does sound like your running into an issue we have a KB for. Please take a look at Importing attachments into Jira Cloud using CSV External System Importer.

If you're still having the same issue after completing the steps in the resolution please reach out and let us know.

Regards,
Stephen Sifers

[Julian Governale]

Question for you @Stephen Sifers  if the username of the account doing the import (server version) is their email address, do we need to replace @ with %40?  We are having an issue trying to import attachments that are stored on the server in a /data directory.  With out username and password, the file imports but its not accessible, can't preview or download it. With the username (email address) and password, the system throws an Exception and the attachment is not imported at all.