The Projects drop down is not showing on some users login,

on some users login console the "Projects" drop down menu is not displaying. When they use the gear in the upper right corner and select it from there, it asks them to login again, and then it works. 

 

another issue, see attached screenshot. 

jirasupport.PNG

1 answer

0 votes

Hi Danielle,

I found a user with a similar issue and they were able to resolve it by using the workaround from this bug:

When multiple applications are configured on the same domain with separate ports, users will be constantly logged out of each application as the SESSION_COOKIE_NAME is identical.

This is due to the Tomcat configuration. Please alter the default bundled Tomcat 7 config so that it has a unique JIRA session cookie by modifying the $JIRA_INSTALL/conf/context.xml to the following (or something similar):

<Context sessionCookieName ="JIRASESSIONID">

This will prevent users from getting into this problem in the first place.

Additional workarounds can be found within User is Constantly Logged out of JIRA.

Can you try the above workaround as well as the ones listed on the linked article and let us know if you still have the errors?

Regards,

Shannon Spaniol

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

17,648 views 18 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you