Is the customer using their own Cloud instance of JIRA? Are you talking about cross-instance synchronization?
Do you have access to their instance? Do they have access to yours?
What is the type of the projects to be synchronized; Service Management, Software, or something else?
Are the projects Classic or Next Gen?
Yes, the customer is also using Jira Cloud.
Yes, we need to sync the issue between two Jira Cloud accounts.
If necessary, access will be provided, from our side and from the customer's side.
It's a Software projects.
It's a Next Gen projects, but if necessary, we can create Classic.
There are apps you can add to your JIRA instance that claim to support cross-instance issue sync. If you go to the marketplace and search for "jira cloud issue sync" you will find some.
Disclaimer: I do not work for any of the vendors offering apps. I have never tried to use any of these apps to sync issues between projects in different JIRA Cloud instances.
You can integrate the two Jiras through an Exalate connection.
Here is the step by step process:
Make sure you start on Step 1
Let me know if this helps you,
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