Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Switched Workflow Schemes, tasks on occasion now just don't move between statuses properly

Hi there,

 

So I'm experiencing a peculiar issue with a Jira project that has swapped workflow schemes recently. The project was originally running on a workflow scheme that had one workflow and has since been migrated to a new scheme that features 3 workflows for different issue types we wanted to operate in a particular way. The new workflows used all the existing statuses of the old workflow and issues didn't need to go through any strange transfers to work.

 

However, several people have reported that when moving the tickets between different columns that they keep running into permission issues or the tickets themselves just disappear out of nowhere

 

Here is a video showing me moving this ticket around only for me to move it into the ToDo column via the "Read for production" transition.


Google drive video (time stamp: 1:58)

chrome_yRzlOF7mfZ.png

 

The workflow

chrome_AMGUgGldPL.png

This is the workflow that the bug ticket I'm moving around in the video is apart of, and that transition I've selected is the one that fails. 

 

TLDR; where should I be looking to fix this weird transition issue? Or is Jira just bugged after me swapping a scheme around?

1 answer

Hi @Ryan Penning - Check for the board configuration to understand the mapping between columns and workflow statuses.

Then look for workflow conditions on the transitions that you are making and check if the users have necessary permissions to transition the issues between these statuses/columns.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

670 views 2 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you