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Hi everyone!

I'm trying to do what is explained in https://support.atlassian.com/jira-cloud-administration/docs/export-issues/  --> How to create a backup for Jira Cloud 

 

But I can not find "Backup manager" option. My steps and what I see is only these captures below. Does any one know if Back up for Cloud now is somewhere else? it just to be here but now....at least I can not see the same options as indicated here https://community.atlassian.com/t5/Jira-questions/Unable-to-Backup-Jira/qaq-p/1109356 

System.jpg

System options.jpg

 

Many thanks for your support

1 answer

0 votes

Go to admin, as you already have - any of the five options in the "jira" section of that drop-down menu will do (from your first screenshot).   The five options are groups of settings, not settings in their own right, and the backup manager is buried in one of them.  Your second screenshot is of "general settings", which is the default landing place when you choose "system" as the group.

However, on the left-hand panel, there's a list of all the other options in that group.  I think you've collapsed that panel - try the > near to the top left to get it back.

I can't remember which section backup is in, but there's an easy trick - look to the top right of the page you're in for "search jira admin".  Start typing "backup".

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