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Strange comment is being added to issues


I've got a strange case.

We use both Jira and Jira Service Management as our Service Desk. We link SD tickets with jira issues to track progress and run some automation when e.g. jira ticket is closed.


But from time to time, on SD ticket strange comment pops-up:

screen 1.png

This happens when jira ticket transitions to "In progress".

I've already checked:

  • Automation - there is no automation happens on this specific time. Also I've checked manually all automations we have created but there is nothing that adds a comment like this
  • Post-functions on path transitions - there are only the default functions set.
  • History of both issues - there is not a single track that something like "adding this comment" had happened

screen 2.png

1 answer

1 accepted

3 votes
Answer accepted
Hana Kučerová Community Leader May 18, 2022

Hi @Marcin Wiktor ,

welcome to the Atlassian Community!

Have you also checked legacy automations (not only the "new" ones)? 

That's it!


There was indeed a legacy automation I didn't know about :)

Thank you

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