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Story points are not populating the Story Point pill/cell on Sprint Board

We can not find how to get Story Points to show up in pill/cell in our Sprint boards. The following image shows what I am talking about. The point displays above the issueType icon, but not in the pill between the priority icon and the ticket number. 


Screen Shot 2021-07-19 at 5.33.43 PM.png


These two images show that we are recording it in sidebar of the ticket, and also how it displays in the Backlog view. 

Screen Shot 2021-07-19 at 5.34.06 PM.pngScreen Shot 2021-07-19 at 5.33.58 PM.png

Anybody know what is causing this?



4 answers

1 accepted

0 votes
Answer accepted

Hi @Andrew Custer

this is a company-managed project right? You can determine that by looking at the project, on the bottom left it is stated.

Those project use "Story Point" as a custom field - however, team-managed projects use "Story point estimate" as Custom Field.
I seem to see that you use the field "Story point estimation" to put Story Points into - later you refer to a different custom field (Story Points).
Probably this is the simple cause and you would be needing to use field "Story Points".


I am having the same issue. This is a company managed project. What setting do I need to change and where?


Screen Shot 2022-02-22 at 09.16.22.png

Screen Shot 2022-02-22 at 09.17.41.png

You can populate this in board setting -->Card Layout and select Story Point estimation .

It should work .

Thanks Shruti. I believe  we have it set up correctly but still not showing up. 

Screen Shot 2021-07-20 at 10.29.53 AM.png

I believe you have not given Story point .I can see that Story Point estimation is given .

In order to show the Story Point in between Priorty and ticket num ,add story point value .

Here in the below pic 11 is Story Point and 19 is Story Point Estimation.

story point.PNG

1 vote

Hi @Andrew Custer ,

could you please check in the Board Configuration, there should be a "Estimation" Option in the menu on the left. There you could set the estimation to Story Points. Then they should be shown also on the cards.

Screen Shot 2021-07-20 at 10.28.10 AM.png

Thanks for your response Bastian. We already have it set to Story Points. That's what is confusing us. 

0 votes
Anton _Tech-5_ Marketplace Partner Jul 26, 2021

It looks like a problem with Story Point fields for Team and Company managed projects, described here: 

If I were you, I would change the default estimation field to Story Points to avoid issues. 

Side note: I also recommend using free Magic Estimations app for Story Point estimation.

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