Story Points field does not display in backlog view

Kin March 20, 2024

   This has just happened today. I only see Story Points field in the detail of Story, but for others (Task, sub-task, bug) I don't see Story Points field.
   In the past (I mean just yesterday and before), I still see Story Points field in all issue types. I didn't make any change, it is like auto happens

1. This is Issue layer: Ảnh chụp Màn hình 2024-03-21 lúc 2.49.26 CH.png

2. This is User Story detail:

Ảnh chụp Màn hình 2024-03-21 lúc 2.48.57 CH.png

3. This is Task detail:

Ảnh chụp Màn hình 2024-03-21 lúc 2.48.33 CH.png

1 answer

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hello @Kin 

Welcome to the Atlassian community.

Below the Details panel is a panel named More fields. Have you checked to see if the field is there?

Screenshot 2024-03-21 at 2.48.16 PM.png

Have you check the Issue Layout for the other issue types?

https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/

It is possible that the Story Points field has been added to the Hide When Empty section for those other issue types.

Kin March 21, 2024

Hi @Trudy Claspill , thank you for your response

1. More fields: I don't see it below Details fields. 

Ảnh chụp Màn hình 2024-03-22 lúc 9.50.16 SA.png

 

2. Yes I check the Issue Layout (attached image above) and I don't put it in Hide When Empty.
That is so weird that User Story type has Story points while other types don't have even they use the same Issue Layout.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Is this for a Company Managed project?

If so do the issue type all use the same Field Configuration in the Field Configuration Scheme and the same Screens and Screen Schemes?

Kin March 21, 2024

I guess so, I cannot edit these Schemes please help me to check

Ảnh chụp Màn hình 2024-03-22 lúc 2.25.48 CH.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

That shows the issue types use the same screen.

You can click on Fields from the panel on the left to check the Field Configurations.

From the Issue Details of one of the issues missing the field you can also use the Find Your Field action to help diagnose why the field is not displayed.

Screenshot 2024-03-22 at 7.21.08 AM.png

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