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Stop Jira ticket status being updated as result of GitLab changes


We have an integration between GitLab and Jira (where Jira tickets will show commits, branches etc). 

We've recently encountered two instances where a status of a Jira ticket has been updated (e.g. moved from Code Review to another status), as a result of the issue being "solved by commit". See screenshot.

We like getting the updates on the tickets from what happens in GitLab, but we don't want the status to change as a result.

Does anyone have any advice on how stop the status being changed? We can't work out why it's happening. 

Screenshot 2022-09-07 at 11.21.11.png

1 answer

1 accepted

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Answer accepted

You will need to amend your integration so that it does not trigger the workflow transition when you don't want it to.

Thanks. Didn't realise this was a setting in GitLab. Appreciate the input.

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