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Sprint burndown Chart Don't Appear Edited

I'm checking out some Dashboard apps and now I have this message in the Sprint Burndown Gadget: Unauthorized (401). I've actually deleted the gadget and added a new one and it worked. But when I returned to the Dashboard after maybe an hour, the same message appeared. How do I remove this?  The rest of the gadgets which we have been using for months now are working fine.


Jira Dashboard Issue 01.JPG

1 answer

1 accepted

1 vote
Answer accepted

Hi @Martin Cocson ,

Thanks for the info, and to get some more context on the error can you open a Javascript console on the page load to get the full context of the error as well as see if there are any additional page load errors occurring in the background that will tell us more about what is causing this.

Also, a few more possible failure points to look into would be the "Indispensable tests" section of our Browser Troubleshooting Guide particularly:

  • what browser are you using, and does the same behavior occurs in alternate browsers, or with incognito/in private mode enabled?
  • Any change with cache flushed
  • Does this error show up for other users or just under your account

Additionally, I have not seen this exact error, but there is a similar bug for the Sprint burndown Chart gadget on the server platform that can be bypassed by setting the refresh interval to every 15 minutes, can you check if the workaround applies to your error as well? 

Details on the server platform bug can be seen below:


Hi Earl,

Thanks! It's working fine now.

All our gadgets are updated every 15 minutes and we exclusively Google Chrome. I didn't delete any cache. Of the 7 users, I think I'm the only one who noticed the error. Apologies, I'm not a programmer so I don't know how to "open a Javascript console on the page load" if the error happens again. I'll report this as soon as I see a similar error message.

Like Earl McCutcheon likes this

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