Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,203
Community Members
 
Community Events
176
Community Groups

Some users not receiving email notification

We appear to have some users that don't receive email notifications when they are assigned issues.

Only occurs with some users and not all.

How Can I fix this?

2 answers

2 accepted

0 votes
Answer accepted
Trudy Claspill Community Leader Nov 30, 2022

Hello @William McCullie 

You need to start by diagnosing why they don't receive the notifications.

Do the receive notifications for other types of events from Jira?

Try using the Notification Helper to confirm that Jira is configured to send emails to those users.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Thanks Trudy

The Notification helper did not resolve this issue.

Thanks

Trudy Claspill Community Leader Dec 04, 2022

What did you enter for options in the Notification Helper? What results did you get?

It doesn't "solve" the problem. It only provides information to help you diagnose the problem.

If the Notification Helper indicates that the users should be receiving the notifications when assigned to an issue in the specified project, then my next question would be are the users receiving any notifications at all from Jira?

If they are not, then their email addresses may have gotten blacklisted on the Atlassian side. If that is the case then you would need to open a support case with Atlassian Support to get their emails whitelisted.

https://support.atlassian.com/contact/#/

0 votes
Answer accepted

Hi @William McCullie ,

user can control whether Jira sends email notifications when certain activities occur on issues.

https://confluence.atlassian.com/jirasoftwarecloud/manage-your-jira-personal-settings-952598541.html

QQ截图20221201102222.jpg

This looks all ok to me and the users in question.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events