Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Some users are not able to see the boards in their project

Sonya Petkunas
Sonya Petkunas February 4, 2021

We have some users unable to see the boards in their projects. For some projects, all users are having an issue. For other projects, only some users are having that issue. We use roles and groups for permissions and I have checked to make sure all users affected are in the groups. I did put a ticket in with Atlassian first thing this morning... but have not heard back from them. These boards have been in use for awhile now without any issues with users seeing them. It's so random.

Answer
Watch
Like Be the first to like this
328 views

2 answers

1 accepted

0 votes
Answer accepted
Sonya Petkunas
Sonya Petkunas February 5, 2021

We worked with Atlassian yesterday and they provided us with bug info for this. 

https://jira.atlassian.com/browse/JSWCLOUD-21187

Reply
1 vote
Trudy Claspill
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 4, 2021

Hello @Sonya Petkunas 

Have the Saved Filters that are used by the boards been shared with the users who can't see the boards?

View More Comments
Sonya Petkunas
Sonya Petkunas February 4, 2021

I'll double check, but yesterday they could see the boards and today they can't.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira Software
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events