Is there a smart value I can use to determine who last edited a ticket?
I've written an automation to alert me when a particular field was changed and I'd love it if I could find out who changed it. I know I can look it up in the history of the ticket, but knowing it via the email would help me decide whether I even need to bother.
Marco's suggestion will help when the trigger is for the field you wanted to watch, such as Field Value Changed: Description.
There are small number of fields for which rules cannot detect a change. If you explain the specific field you want to watch, the community can help confirm this for you. Thanks!
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