Single Project Automation doesn't make edits to Issues in another project

Alex Hall February 28, 2024

I'm working on some cross project automations.

When new issue is created in Project A:

  • Check for text, if it matches, create new issue in Project B
  • Close Project A
  • Write a comment on the ticket in Project A and in Project B

However, the comment on Project B doesn't get written unless the rule includes Project B in the scope. But if I include Project B in the scope, then the rule runs for both Project A & Project B every time a new issue is created.

A similar problem for manually triggered rules

  • When triggered in Project A, it creates issues in Project B (and C and D).
  • If the Scope is expanded to include Project B, C, & D, then end users can see the rules which are designed to be triggered in their projects.
  • But if the Scope isn't expanded, then actions in branches of "For: All created issues" or "For: Most Recently Created Issue" don't get executed.
  • Actions when the Issues are created always execute, but you can't add a comment when creating a new issue.

Has the community dealt with this? Any suggestions to work arounds?

1 answer

1 accepted

2 votes
Answer accepted
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 28, 2024

Hi @Alex_A_Hall 

To make such multiple-project (or global) scope rules work as expected, please try using conditions to limit the processing.

For example, in your scenario:

  • when issue created in Project A,
  • look for matching issue in Project B, and when found
    • close the issue in Project A
    • add a comment to the issue in Project B

Adding a condition immediately after the trigger to check if the {{issue.project.name}} matches what you expected.  That will prevent issues created in Project B from allowing the rule to proceed.

And as a precaution to rules triggered on Issue Created, I recommend always adding a Re-fetch Issue action immediately after that specific trigger, and before any conditions / other steps.  That trigger can fire so quickly that some issue data may not yet be available.  As a result, conditions and other rule steps may not work as expected.

Kind regards,
Bill

Alex Hall February 28, 2024

Thanks. I'll try the re-fetch to see if that works. The other solution, while it sounds like it would work, sounds overly complicated when I consider how many rules would have to be created.

Alex Hall March 4, 2024

The re-fetch did work. Adding the re-fetch before any desired comment additions allowed for the comments to be created regardless of which project the created issues were in.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events