Show new issues (from email) at the top of the backlog

Hi,

Is there a way to automatically show the new issues created by email at the top of the backlog (JIRA Agile)?

Currently when the users send a new request to the JIRA mailbox (example: jira@mydomain.com), JIRA cacths the email and creates the new issue, but it is displayed by default at the end of the backlog, I would like the new issues in the top of the backlog so we can aware of it and prioritize accordingly.

Thank You

Limber Jaimes

1 answer

1 accepted

1 vote

Hi Limber,

you can develop an own mail handler that will create and rank using the desired approach.

Hope this helps,

Fabio

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,672 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you