Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Show Display Name When Sending Email from Automation Job

We have a custom field used on a issue screen that identifies who will provide the SOX approval for the change request. You type in the alias...the display name resolves. However, in project automation when I have a process that sends the person who needs to be make the approval an email it only returns the alias. 

Field is {{issue.customefield_18700}}

The email gets sent and says "Hello jdoe..." instead of "Hello Jane Doe..."



1 answer

1 accepted

2 votes
Answer accepted

Hi @Tim Bainbridge 

Have you tried: {{issue.customfield_18700.displayName}}

Here is a reference for the user smart values which are usually available:

Best regards,


I have not, but will now...

Like John Funk likes this

Thanks Bill, that worked!

Like Bill Sheboy likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket Pipelines

Bitbucket Pipelines Runners is now in open beta

We are excited to announce the open beta program for self-hosted runners. Bitbucket Pipelines Runners is available to everyone. Please try it and let us know your feedback. If you have any issue...

389 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you