Should I use different domains for jira software and service desk?

This is my first time with Jira, and I will host it on my own server. I am thinking about two approaches, they are:

- Jira Software (for my development team to manage projects)
- Jira Service Desk (for my clients to open tickets) - these tickets will be handled by the development team.

So, as I am not sure how the integration works (between JIRA software and service desk), I don't know how to configure my domains/subdomains.

I was thinking about:

For my team: team.mydomain.com (jira software)

for my clients: help.mydomain.com (service desk)

The question is, if I create as described above, I still can integrate both tools? Or, what would be the best option?

Thank you.

1 answer

0 vote
Peter DeWitt Community Champion Sep 27, 2017

Rodrigo, it sounds like you're thinking about running in a Federated environment.  Take a look at this Atlassian document for more information.

https://confluence.atlassian.com/enterprise/federating-jira-managing-multiple-instances-461504624.html

-pd

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,209 views 10 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you