This is my first time with Jira, and I will host it on my own server. I am thinking about two approaches, they are:
- Jira Software (for my development team to manage projects)
- Jira Service Desk (for my clients to open tickets) - these tickets will be handled by the development team.
So, as I am not sure how the integration works (between JIRA software and service desk), I don't know how to configure my domains/subdomains.
I was thinking about:
For my team: team.mydomain.com (jira software)
for my clients: help.mydomain.com (service desk)
The question is, if I create as described above, I still can integrate both tools? Or, what would be the best option?
Rodrigo, it sounds like you're thinking about running in a Federated environment. Take a look at this Atlassian document for more information.
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
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