This is my first time with Jira, and I will host it on my own server. I am thinking about two approaches, they are:
- Jira Software (for my development team to manage projects)
- Jira Service Desk (for my clients to open tickets) - these tickets will be handled by the development team.
So, as I am not sure how the integration works (between JIRA software and service desk), I don't know how to configure my domains/subdomains.
I was thinking about:
For my team: team.mydomain.com (jira software)
for my clients: help.mydomain.com (service desk)
The question is, if I create as described above, I still can integrate both tools? Or, what would be the best option?
Rodrigo, it sounds like you're thinking about running in a Federated environment. Take a look at this Atlassian document for more information.
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
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