Hi Community members,
A servicedesk request is linked to a ticket in JIRA project.
When the linked JIRA ticket is moved to a different JIRA project, it appears the link to SD request is broken. Am I of the right understanding?
What is a recommended approach here?
Thanks for your replies,
Janaki,
I guess your confusion could be related to SD Agent view and Customer view.
URL available for SD Agents
https://jira-url/browse/JIRASDKEY-111
URL available for customers
https://jira-url/servicedesk/customer/portal/12/JIRASDKEY-111
Sam
There is a JP-111 (s/w project issue) linked to JIRASDKEY-111. If this JP-111 is moved to a different project, what happens with the link to JIRASDKEY-111?
That's my confusion, Sam.
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