Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Separate Jira instance for marketing

My marketing team wants to use our organization's Jira instance for managing web development of our website.

 

How can I organize Jira so those users are billed separately from our product/development organization?

2 answers

0 votes
Chris Buzon Community Leader Jun 01, 2021

I don't think you can do this - you'd be much better off contacting Atlassian directly to discuss custom billing options, since this is not something supported 'out of the box'.

You're essentially looking to start an entirely separate instance, which would have it's own users, add-ons, etc.  Tickets in one would have no visibility to tickets in another, unless you went through the work of setting up custom infrastructure to support that.

You would end up being charged quite a lot more for this setup, since you're paying for 2 of everything and not getting the user-number discounts that come with higher user counts.


0 votes
Daniel Ebers Community Leader Jun 06, 2021

Hi @Chris Sweet

next to what Chris already said I am wondering what lead to the decision/idea to have a separate site/instance.

Even in large enterprises billing issues should not be something that cannot be sorted out - or are there also technical details of this intended implementation?

Regards,
Daniel

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

319 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you