Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,361,180
Community Members
 
Community Events
168
Community Groups

Send an Email from Jira to a Broadcast list

Hello, 

The context: I have created a transition that triggers the automatic sending of an email , all you have to do is select within a list which person or broadcast list you want to send the email to, and Jira sends one.

With normal adresses such as jane.doe@atlassian.com the email gets sent.

But for broadcast lists, the email is sent but never reaches it destination. I have tried many different broadcast lists that are working perfectly. 

I looked in the system parameters but it doesn't seem like there is an option to block email that are sent to broadcast lists. 

Does anyone have a clue about what could be the cause?

Thank you!

1 answer

0 votes

Hi @Hamza Badri 

 

If the notification is send for user emails but not email that are broadcast email, I would guess that the issue come from the mail server you are using. It probably block such reauest but I do not think it come from JIRA.

 

What are you using to send the email ? Any app ?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

5,057 views 18 32
Read article

Atlassian Community Events