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Select Unassigned issues and send email automatically


I would like to get list of all unassigned issues in a project and send list of random selected issues as email to a list of users. Is there any good way to do this automation?
Thanks for your time!


1 answer

1 accepted

4 votes
Answer accepted
Jack Brickey Community Leader May 11, 2020

Hi Guru, welcome to the Community. If your goal is to simply notify users of unassigned, consider creating a filter...

project = abc and assignee is EMPTY

setup a subscription to run say daily and send to the group of user.

it helped. Thanks!

Hi Jack, Guru,

Could you help me out with setting a subscription in JIRA? I have the same requirement. I want to automate this process : check unassigned tickets after every 10 minutes and send an email if there are unassigned tickets in the queue.

But i am unsure, from where to automate this process in JIRA. 

Jack Brickey Community Leader Jun 01, 2021

So what you do is create a filter first. To create a filter click on the search bar at the top and then advanced search. Then in that screen you will create a filter that meet your criteria something like this…

project = abc and assignee is empty

Then save that filter giving it a name. Finally click on the details link at the top of the screen in that screen you can set up a subscription. You can set the interval and the recipients of the email for that subscription.

Like Ibrahim.Awwad likes this
Jack Brickey Community Leader Jun 01, 2021

Oh but wait. You can only do this at a frequency of daily or greater. So if you want to do it every 10 minutes which I would personally recommend against due to performance reasons then you need to turn to automation.

trigger - scheduled (use cron expression)

condition - JQL = assignee is empty

action - send email

Like Ibrahim.Awwad likes this

Hello Jack,

Thanks for the prompt reply. I was able to setup the email notification.

In "New subscription" we can set it up for 15 mins, 30 mins, once a day or so.. so i set it up for 15 minutes and it was a success.


Jack Brickey Community Leader Jun 01, 2021

OK great I haven’t set up a subscription in a long time and I thought it was only daily or hourly but glad to meet your needs

Thanks, @Jack Brickey for the hint, subscriptions now support Advanced scheduling through Cron expression that's really useful. The email also is preformatted in a better way than Automation.

Like Jack Brickey likes this

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