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Select Unassigned issues and send email automatically


I would like to get list of all unassigned issues in a project and send list of random selected issues as email to a list of users. Is there any good way to do this automation?
Thanks for your time!


1 answer

1 vote
Jack Community Leader May 11, 2020

Hi Guru, welcome to the Community. If your goal is to simply notify users of unassigned, consider creating a filter...

project = abc and assignee is EMPTY

setup a subscription to run say daily and send to the group of user.

it helped. Thanks!

Hi Jack, Guru,

Could you help me out with setting a subscription in JIRA? I have the same requirement. I want to automate this process : check unassigned tickets after every 10 minutes and send an email if there are unassigned tickets in the queue.

But i am unsure, from where to automate this process in JIRA. 

Jack Community Leader Jun 01, 2021

So what you do is create a filter first. To create a filter click on the search bar at the top and then advanced search. Then in that screen you will create a filter that meet your criteria something like this…

project = abc and assignee is empty

Then save that filter giving it a name. Finally click on the details link at the top of the screen in that screen you can set up a subscription. You can set the interval and the recipients of the email for that subscription.

Jack Community Leader Jun 01, 2021

Oh but wait. You can only do this at a frequency of daily or greater. So if you want to do it every 10 minutes which I would personally recommend against due to performance reasons then you need to turn to automation.

trigger - scheduled (use cron expression)

condition - JQL = assignee is empty

action - send email

Hello Jack,

Thanks for the prompt reply. I was able to setup the email notification.

In "New subscription" we can set it up for 15 mins, 30 mins, once a day or so.. so i set it up for 15 minutes and it was a success.


Jack Community Leader Jun 01, 2021

OK great I haven’t set up a subscription in a long time and I thought it was only daily or hourly but glad to meet your needs

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