Searching with the Epic key in the Parent field the epic is not found

Vishnu Vardhan Chenna April 1, 2024

Hi Community,

 

When I'm trying to create Bug(issue type) and in the parent field I was search the epic with the key from another project the epic was not found in the parent field and the epic is in done status.

could please help me to resolve this.

 

regards,

vishnu vardhan.

2 answers

1 vote
Stephen Wright _Elabor8_
Community Leader
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April 1, 2024

Hi @Vishnu Vardhan Chenna 

A few simple checks to start with...

  • Is this a Company-managed or Team-managed Project?
    • Team-managed Projects must use an Epic from within that single Project - cross-Project parent/child relationships only work in Company-managed
  • Do you have access to both Projects? And does this include edit/link access?
  • Can you select other Epic(s) as the parent? Or do all Epics not work?

Ste

0 votes
Walter Buggenhout
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 1, 2024

Hi @Vishnu Vardhan Chenna,

You may have answered your own question. When I simulate this, I see the option to display closed issues as well:

Screenshot 2024-04-01 at 14.34.17.png 

After selecting the show done issues checkbox, the epic I'm looking for appears in the list.

Hope this helps!

Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 1, 2024

On a side note. If the epic you're looking for is in a (different) team managed project, this won't work. In team managed projects, you can only link issues to epics from the same project.

Matt Parks
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 1, 2024

To clarify, that 'Show done issues' triggers off of the 'Epic Status' field, not the Status field, so it may not behave exactly as you'd expect.

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