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¿Se puede cambiar el nombre "Incidencia" para que se refiera a ellas como "Ticket"?

Nos gustaría usar Jira software en un sentido más amplio que el de Incidencia, pues a veces nos referimos a una solicitud o una tarea, por eso nos gustaría poder cambiar la denominación "Incidencia" por otra más apropiada.
¿Conocéis alguna manera para hacerlo?
En el mismo sentido: ¿sabéis si a los proyectos se les puede dar otro nombre? Grupo, espacio...
Gracias

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