Sandbox pricing

[Ludvig Hede]

When using apps in the sandbox environment you have to add payment details after the trial period ends but are there any additional costs for using the core sandbox feature and where can I find documentation regarding this?

[Dirk Ronsmans · Accepted solution]

Hey @Ludvig Hede ,

Your sandbox(es) are included in your Jira subscription (Premium or Enterprise). The only documentation that I could find is: 

https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/

As the apps on Cloud are hosted with the app vendor it requires additional licensing but since you get your sandbox and your normal subscription from Atlassian I can't think of a reason why it would cost you on top of your premium subscription.

[Ludvig Hede]

If it would cost us on top of the subscription is what I want to find out. 

[Dirk Ronsmans]

Like I said, no it will not cost you on top. The Jira itself is licensed under your subscription

[Ludvig Hede]

sounds good! 

[Prince Nyeche · Accepted solution]

Hey @Ludvig Hede 

If you have Premium or Enterprise plan there's no additional cost for the sandbox feature as that's included. Although if you upgrade to Premium and didn't downgrade before the trial end date, you will be charged. If you've downloaded add-ons within a sandbox environment and the trial period for such is over the cost should apply to your production environment but rather for the users who accesses the sandbox and not the entire production environment users.

Subscriptions for apps in your sandbox are available monthly, and the price for apps is calculated on the number of users with access to your sandbox, not your production environment.

[Ludvig Hede]

Sounds good but it would have been nice to have this explained on a support page.