When using apps in the sandbox environment you have to add payment details after the trial period ends but are there any additional costs for using the core sandbox feature and where can I find documentation regarding this?
Hey @Ludvig Hede
If you have Premium or Enterprise plan there's no additional cost for the sandbox feature as that's included. Although if you upgrade to Premium and didn't downgrade before the trial end date, you will be charged. If you've downloaded add-ons within a sandbox environment and the trial period for such is over the cost should apply to your production environment but rather for the users who accesses the sandbox and not the entire production environment users.
Subscriptions for apps in your sandbox are available monthly, and the price for apps is calculated on the number of users with access to your sandbox, not your production environment.
Hey @Ludvig Hede ,
Your sandbox(es) are included in your Jira subscription (Premium or Enterprise). The only documentation that I could find is:
As the apps on Cloud are hosted with the app vendor it requires additional licensing but since you get your sandbox and your normal subscription from Atlassian I can't think of a reason why it would cost you on top of your premium subscription.
Hi @Prince Nyeche @Dirk Ronsmans or anyone else, the Sandbox has user accounts disabled by default. So as we enable accounts to users to test new/changed functionality on the Sandbox instance, it seems like Atlassian will not charge us anything but what about:
1) how much would a vendor charge us if we only enable say 10 accounts on the sandbox - for their pricing up to 10 users?
2) what if we enable an account that is NOT present on the Production instance - would atlassian care?
I did not want to start a new thread on this this what has been said here seems useful alongside my question.
Thanks in Advance
which accounts are active should not be an issue, new ones or copied ones.
The apps look at what subscription tier you have, so even if you only activate 10 users, the tier on the instance will be what defines your app license.
I do not believe there is a special subscription type for sandboxes, that’s why atlassian recommends to just use a trial on your sandbox and recreate a new one as needed.
I could have missed some new development about this but this is how I always understood it.
Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their Jira Cloud instance. ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events