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Sandbox pricing

When using apps in the sandbox environment you have to add payment details after the trial period ends but are there any additional costs for using the core sandbox feature and where can I find documentation regarding this?



2 answers

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Answer accepted
Dirk Ronsmans Community Leader Mar 09, 2021

Hey @Ludvig Hede ,

Your sandbox(es) are included in your Jira subscription (Premium or Enterprise). The only documentation that I could find is:

As the apps on Cloud are hosted with the app vendor it requires additional licensing but since you get your sandbox and your normal subscription from Atlassian I can't think of a reason why it would cost you on top of your premium subscription.

If it would cost us on top of the subscription is what I want to find out. 

Dirk Ronsmans Community Leader Mar 09, 2021

Like I said, no it will not cost you on top. The Jira itself is licensed under your subscription

Like Ludvig Hede likes this

sounds good! 

0 votes
Answer accepted
Prince Nyeche Community Leader Mar 09, 2021

Hey @Ludvig Hede 

If you have Premium or Enterprise plan there's no additional cost for the sandbox feature as that's included. Although if you upgrade to Premium and didn't downgrade before the trial end date, you will be charged. If you've downloaded add-ons within a sandbox environment and the trial period for such is over the cost should apply to your production environment but rather for the users who accesses the sandbox and not the entire production environment users.

Subscriptions for apps in your sandbox are available monthly, and the price for apps is calculated on the number of users with access to your sandbox, not your production environment.

Sounds good but it would have been nice to have this explained on a support page.

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