Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

Salesforce JIRA Validation Failed

Agnes Böttcher
Agnes Böttcher Feb 11, 2021

When trying to create a Jira Issue via Salesforce the following message pops up:

Jira validation failed! customfield_11124: Account ID 00G4J000000Vd99UAC does not exist.

The customfield_11124 is the Owner in Jira and our Account IDs start with 0014J...

We mapped the Jira Owner with the SF Owner, so I don't know why it says Account ID (and in addition mentions an ID which does not exist in our ORG). 

Can anybody help me?

Answer
Watch
Like Be the first to like this
34 views

0 answers

Suggest an answer

Log in or Sign up to answer
Jira Software
Jira Software
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Brittany Joiner
Brittany Joiner
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

75 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you