When trying to create a Jira Issue via Salesforce the following message pops up:
Jira validation failed! customfield_11124: Account ID 00G4J000000Vd99UAC does not exist.
The customfield_11124 is the Owner in Jira and our Account IDs start with 0014J...
We mapped the Jira Owner with the SF Owner, so I don't know why it says Account ID (and in addition mentions an ID which does not exist in our ORG).
Can anybody help me?
Solved the problem, after escalation of the case the case owner changed to the support team, so the mapping for case owner - Jira issue owner failed. The case owner needs to be one person. Still wondering why the error is AccountID and not case owner.
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