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SSO OIDC - Unknown State in Response Error - [Frequently]

 

We are using Jira Software SSO through OIDC and Keycloak. However, we frequently get "We can't log you in right now" after successful login  while actually the user has logged in and able to access the system (false positive) as shown below:

 

Jira erro -sso.PNG

 

The server logs: 

 

 /plugins/servlet/oidc/callback; user: USERNAME ERROR USERNAME /plugins/servlet/oidc/callback [c.a.p.a.i.web.filter.ErrorHandlingFilter] [UUID:  Unknown state in response
com.atlassian.plugins.authentication.impl.web.usercontext.AuthenticationFailedException: Unknown state in response
at com.atlassian.plugins.authentication.impl.web.oidc.OidcConsumerServlet.lambda$doGet$0(OidcConsumerServlet.java:111)
at java.util.Optional.orElseThrow(Optional.java:290)
at com.atlassian.plugins.authentication.impl.web.oidc.OidcConsumerServlet.doGet(OidcConsumerServlet.java:111)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:626)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:47)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
... 48 filtered

 

I need to investigate this issue where to look?

 

 

Thanks

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