SSL in Jira Software


we try to set Jira under a certificate who is signed by our Authority (Active Directory). We use Portecle but impossible to start the service... 

1- Create a key pair

2-  Generate a certificate request from the key pair

3- We valid this key pair from our Authority

4- We add the trusted Certificate that we have download from our Authority

5- We import the CA reply

6- We save JKS

7- From JIRA COnfiguration Tool, we select JKS and we set the Key alias + keytore

8- We do a check who is valid

9- We start the service but this one stop about few seconds


We use this version :

JIRA version = 7.4.2, Java Version = 1.8.0_102

1 answer

0 votes

Hello Christophe,

Is this a recent configuration? What error messages do you see when you try to start Jira? 

Have a look at this, it could be related:

Of course, we'll need to see the actual errors in your logs to know so please let us know what you see when it fails.



Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

282 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot