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Rule that will email me when ever a new ticket is generated (with details)

I see the automation screen where I can create rules but my question is, how do I create a rule so that when ever a new ticket is created  that I will get an email with the ticket details. 

 

I was able to create a basic rule that emails me when a new ticket is generated but I dont know how to add in the ticket details. 

1 answer

1 accepted

1 vote
Answer accepted

You need to use Smart Values, as it mentions in the Send Email action for rules.

Screen Shot 2021-12-07 at 7.51.47 AM.png

Reference doc: https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-values/

Thank you for your reply. I clicked the link. Is there somewhere that shows me all available "smart values" to pick from? 

 

thank you!

Take a look at the document linked in the "Finding a smart value" paragraph of the page I provided.

 

Screen Shot 2021-12-10 at 7.40.17 AM.png

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