Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Rule that will email me when ever a new ticket is generated (with details)

I see the automation screen where I can create rules but my question is, how do I create a rule so that when ever a new ticket is created  that I will get an email with the ticket details. 


I was able to create a basic rule that emails me when a new ticket is generated but I dont know how to add in the ticket details. 

1 answer

1 accepted

1 vote
Answer accepted

You need to use Smart Values, as it mentions in the Send Email action for rules.

Screen Shot 2021-12-07 at 7.51.47 AM.png

Reference doc:

Thank you for your reply. I clicked the link. Is there somewhere that shows me all available "smart values" to pick from? 


thank you!

Take a look at the document linked in the "Finding a smart value" paragraph of the page I provided.


Screen Shot 2021-12-10 at 7.40.17 AM.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

282 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you