Round Robin assignment based on user roles when the assignee can be in multiple roles

[Jillian Menoche]

I am looking to do round robin assignment using Automation Lite for Jira or possibly Scriptrunner for Jira Server 8.13

I set up a general role that holds all assignees for round robin assignment.  I also set up user roles representing skillsets.  Assignees may be in more than one "skillset" role.

• Current State
  • Using Automation Lite, I set up a master timed job that runs every 11 minutes and checks the assign user column to see if there are any tickets ready for assignment
  • Any tickets in the column are updated round robin from the "General Role"
  • I then have 13 different "skillset" jobs running every 5 minutes checking that same column to see if the user is assigned to the respective "skillset" role which is based off of a custom skillset field.  
  • If there is a match, it moves it into the assigned column and the user gets a notification
  • If the user is not a match, it does nothing and waits for the 11 minute job to reassign it.
  • This continues until a match is found.

The 11 minute and 5 minute rules work well.  The issue is that when a match is not found, instead of returning back to the user that wasn't a match, it moves on to the next person.  This means a lot of people are getting skipped and people with more skillsets are getting more assignments.

Any idea how I can solve for this?  I also tried balanced workload but it did not seem to do anything and seemed to assign the same people over and over for some reason.

[Vikrant Yadav]

Hi @Jillian Menoche Welcome to Atlassian Community!

You can achieve this using Script Runner , kindly check below link for round robin :- 

https://library.adaptavist.com/entity/round-robin-assign-issue-to-users-in-a-certain-project-role

Thanks

[Jillian Menoche]

Thank you for the quick response! 

I should mention I saw this link and pasted the code in but couldn't get off the ground as it gave me the following error at line 17:  can't find method projectRoleManager.getProjectRoleActors(projectRole, issue.projectObject)

any thoughts on what may be happening there?  Thanks again!

[Vikrant Yadav]

Hi @Jillian Menoche  I have tested the same script on my machine. It's working fine, not giving any error message. You have to insert this in Scripted Post function. 

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.security.roles.ProjectRoleManager

// The role you want assignees to set from
final roleName = 'Administrators'

// If it is true, the assigned issues will be reassigned
final reassignedIssues = true

def issueManager = ComponentAccessor.issueManager
def projectRoleManager = ComponentAccessor.getComponent(ProjectRoleManager)

// Get all of the users associated with the specified project role
def projectRole = projectRoleManager.getProjectRole(roleName)

// Sort the users of the project role using the user key
def users = projectRoleManager.getProjectRoleActors(projectRole, issue.projectObject)
.applicationUsers
.toSorted { it.key }

// There are no users in the specific project role
if (!users) {
log.info ("No users for project role $roleName")
return
}

if (!reassignedIssues && issue.assignee) {
log.info ('The issue is already assigned')
return
}

// Find the latest created issue id that has an assignee
def lastIssueIdWithAssignee = issueManager.getIssueIdsForProject(issue.projectObject.id)
.sort()
.reverse()
.find { issueManager.getIssueObject(it).assignee }

if (!lastIssueIdWithAssignee) {
issue.setAssignee(users.first())
return
}

def lastAssignee = issueManager.getIssueObject(lastIssueIdWithAssignee).assignee
def lastAssigneeIndex = users.indexOf(lastAssignee)
def nextAssignee = users[(lastAssigneeIndex + 1) % users.size()]

issue.setAssignee(nextAssignee)

[Abdel-Malek, David]

Doesn't work. No errors but it only keeps assigning to one person.

[Vikrant Yadav]

Hi @Peter-Dave Sheehan  kindly suggest . Round robin is not working.

thanks