Retrieval of previous issue status

[Alex Shirokov]

Hi Experts, 

I created a simple rule that leads to an action to send an email.

A requirement is to show "status from" to "status to". 

I have no issue retrieving status "TO" BUT an issue getting status "from".

I tried everything but... no success! 

Any suggestions? Thank you in advance

[Bill Sheboy · Accepted solution]

Hi @Alex Shirokov 

Please take a look at the documentation of the {{changelog}} smart value to learn how to do this: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--changelog--

Also, I recommend reading over the smart values and examples on that page; there is a lot of good information to help learn how to solve problems with rules.

Kind regards,
Bill

[Alex Shirokko]

Thank you very much for your answer!!

[Trudy Claspill]

Please show the details of your rule and tell us the details of what you have tried that has not worked.

[Alex Shirokov]

Trudy thank you very much! I solved the issue.