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Required fields not present or fields too long in collector - Resolution is Required

hi community,

 

i tried to create an issue using issue collector.

i encounter error:

Oops! Something went wrong...

There was a problem submitting your feedback, likely due to the configuration of this form. You might want to contact the site owner to let them know about this issue.

 

from JIRA issue collector the error was:

  • [23/04/2021 09:01:15] Required fields not present or fields too long in collector 'V3 Feedback' invoked from '**IpAddress**' by Anonymous.

 

i try to open my browser console:

  1. 0: {errorMessages: Array(1), errors: {…}, errorStatus: "success"}
  2. 1: "success"
  3. 2: {aborted: 0, responseText: "{"errorMessages":[],"errors":{"resolution":"Resolution is required."}}", responseXML: null, status: 0, statusText: "n/a", …}
  4. 3: init [form#jic-collector-form.aui, context: form#jic-collector-form.aui]
  5. callee: ƒ (e,t,r,a)
  6. length: 4
  7. Symbol(Symbol.iterator): ƒ values()
  8. __proto__: Object

 

from this, my understand is that resolution fields is needed. however, i have no way to add this field into issue collector template.

1 answer

2 votes
Ismael Jimoh Community Leader Apr 23, 2021

Hi @Reo Lim 

Instead, remove the resolution field from required in your Field configuration(make optional).

Your field configuration that is associated with the project has the resolution field set to required. This means whenever users try to create issues, since it is required, the process fails.

Instead, if you want a resolution set add a screen to the final transition where the user who works on the ticket gets prompted for the resolution.

Thanks for your kind sharing! May I know how can I make it not appear as "Required"? I have unassign it from all the screens and also validators in the workflows but it is still displayed as required.

MicrosoftTeams-image (1).pngfieldconfiguration.pngfieldconfiguration_noscreens.png

If we create issue normally, resolution is not required.

Ismael Jimoh Community Leader Apr 26, 2021

Hi @Reo Lim 

That is weird that you are not prompted when creating an issue from the UI. However, as suggested, make this field optional as you shouldn’t be setting a resolution when creating an issue.

This means the issue is already fixed and it skews any reports you are working with since reports like Created vs Resolved assume that work has been completed.

Regards.

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