i tried to create an issue using issue collector.
i encounter error:
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from JIRA issue collector the error was:
i try to open my browser console:
from this, my understand is that resolution fields is needed. however, i have no way to add this field into issue collector template.
Hi @Reo Lim
Instead, remove the resolution field from required in your Field configuration(make optional).
Your field configuration that is associated with the project has the resolution field set to required. This means whenever users try to create issues, since it is required, the process fails.
Instead, if you want a resolution set add a screen to the final transition where the user who works on the ticket gets prompted for the resolution.
Hi @Reo Lim
That is weird that you are not prompted when creating an issue from the UI. However, as suggested, make this field optional as you shouldn’t be setting a resolution when creating an issue.
This means the issue is already fixed and it skews any reports you are working with since reports like Created vs Resolved assume that work has been completed.
Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...
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