I have been informed by a customer that they are not receiving email notifications from our Jira system.
They are the Reporter of the Issue raised.
A Test email from Jira was received by the user. I can't work out why as the Reporter they are not receiving emails when a comment update is made. Here's the results of the Notification Helper.
Hope you can help.
Obviously I can provide you with the actual email address of the user if you need to check anything being blocked.
I assumed that the event was a comment can you verify that? Also was a comment made by the reporter or someone else. As can be seen in the notification helper the reporter would not receive a notification for their own comment. But I assume you already realize that. do other reporters receive notifications?
We are Jira v7.13.18 (I know we have a project to go to Jira Cloud). So I'm not sure of the terminology, but if JSM is Jira Work Management then yes I think that's right.
Unsubscribing was something I saw in another topic where an email is sent to a reporter informing them that a ticket had been successfully raised, but it also included a link to unsubscribe from future notifications - so I took it from that if the recipient did so they'd no longer receive email.
I get what you're saying about notifications and will try your suggestion.
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