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Is there a way to find out why Jira sends more than 5 emails with the same event to the person responsible for an issue?

For example, if the person reporting the problem closes the solution to the problem, the person responsible receives more than 5 emails with the same event.

2 answers

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Jack Community Leader Jun 04, 2021

That doesn’t make sense. Are the emails exactly the same?

Hi jack, it's correct

0 votes
Daniel Ebers Community Leader Jun 12, 2021

I happened to come across a case like this when a role account like was put to watcher as well as where the user was member in both distribution lists.

From what you said it sounds it would be always the same amount of 5 mails, right?
In this case I would also have a look into the mail server for configuration mistakes, first of all though to compare all mail headers (for each received, doubled) mail - probably there is some minor difference to spot.

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