Remove search field for KB if there is no linked KB

Is it possible to remove the search field for knowledge base articles from a specific service desk project? I've got each request type set to "no" as far as the Search KB setting, and the option to search the KB won't go away.

1 answer

0 vote

Hi Louie,

There is a knowledge base article titled How to hide/remove the Knowledge-base section from ServiceDesk project navigation sidebar that may help with this:

To hide the Knowledge-base Menu section displayed on Project Navigation sidebars of Service Desk projects, especially if you're not using Confluence or have no intention of integrating your ServiceDesk with a Knowledge-base.

Disable the "sd-project-settings-kb" module from Manage Add-ons (tested only on Service Desk versions 2.5.9)

  • Navigate through Administration Menu > Add-ons > Manage Add-ons. Find the JIRA Service Desk Add-on
  • Expand the modules of the Add-on and find the sd-project-settings-kb module. Disable this module.

Try this and let us know if it helps.

Cheers,

Branden

Hi @Branden McElveen,

Will this disable the KB for all SD projects in our cloud server?

Hi Louie,

I checked the Cloud instance and this isn't a module that can be disabled in Cloud.  In addition, on Server this disabled the entire module which would disable the Search functionality on all SD projects.

Do me a favor and try this:

  1. Go to project settings
  2. Go to Knowledge base and click on the remove button

If that does not work there is a Suggestion for Cloud that you can find at Option to remove the Search Bar in the Service Desk portals overview.  Please vote on the issue to add impact so we can get this added to Jira Service Desk.

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,036 views 7 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you