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Relationship Between Resolution and ResolveDate

Hi There,

 

I used to think that once an issue is transited to a status in which StatusCategory = done, then the resolved date will be set. However, it seems wrong.

We have many issues in the final status but do not have a resolved date. Any thoughts?

 

Thanks,

Olive

1 answer

2 votes
John Funk Community Leader Jun 23, 2021

Hi Olive,

You have to actually set the Resolution field in a post function of your workflow in the transition to the "Done" category status. 

The Resolved date will be populated no matter what when it moves to that status, but the Resolution must be configured to be set since there are multiple different values that are available. 

Thanks, @John Funk . Are you saying the resolvedate will be set as long as the resolution is not empty. No matter what value it is.

John Funk Community Leader Jun 23, 2021

No, the resolvedate gets set whenever an issue moves into a Done type status categeory - regardless of any resolution getting set. 

But there must be a post function of resolution while changing to final status, right? If not, even I change to status category = done, there will not be a resolve date.

John Funk Community Leader Jun 24, 2021

Nope, there will still be a resolve date without the post function. Just not resolution. 

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