Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Registros repetidos

Hola, tengo un problema ya que, cuando mis clientes mandan un correo, se genera un registro en Jira. 

El problema viene si mis clientes reenvían ese correo, se genera otro registro nuevo en Jira. Hay alguna forma de hacer que todo quede en un mismo registro o que simplemente no se genere un registro nuevo?

1 answer

1 accepted

1 vote
Answer accepted
Jack Community Leader Jul 06, 2021

Tsta es una pregunta frecuente en la comunidad. El problema es que el problema Chi no está en el tema de los correos electrónicos posteriores. Lo único que puede hacer al respecto es capacitar a los clientes y, más allá de eso, cerrar los duplicados como duplicados. A continuación, puede agregar a los otros usuarios como participantes de la solicitud al ticket original.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

170 views 2 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you