Reconnecting JIRA users to the Confluence site which has changed IP and DNS

[Omar Helal]

I've recently moved our confluence server from one AWS region to another and thus changed the IP address, I have also created a new DNS for the server however I seem to have broken the connection between the user DB on JIRA and the Confluence site.

I have tried many things including:

• Updating the application link within JIRA
• Updating the User Server setting in JIRA by adding the new Confluence IP address
• Restarting both servers
• Removing the application link then re-adding
• Looking all over the forums for similar issues

Your help would be much appreciated

[Omar Helal · Accepted solution]

It took a bit more digging but two things solved my problem:

Updating the Base URL from the DB (it was pointing to the old AWS one)

https://confluence.atlassian.com/confkb/how-do-i-manually-change-the-base-url-310378877.html

and

Restoring admin login rights so I can get in and update the settings properly:

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

[Mizan]

JFYI, this user management is independent of application links. 

Check if this IP is whitelisted in JIRA. If this does not help

Try re-creating the jira user server and configuring it in confluence. (I am assuming you have an internal admin user for Confluence)

Check the logs for jira and confluence.

[Omar Helal]

Thanks for your help, I did also have the IP in the white list.

It took a bit more digging but two things solved my problem:

Updating the Base URL from the DB (it was pointing to the old AWS one)

https://confluence.atlassian.com/confkb/how-do-i-manually-change-the-base-url-310378877.html

and

Restoring admin login rights so I can get in and update the settings properly:

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html