Re-indexing failing to complete

[Patrick Mosakoa]

Issue index is inconsistent with the database state. Database has (95,542) issues but the index has (62,541) issues.

[Patrick Mosakoa · Accepted solution]

Problem solved.

We took a look at the logs again and found out that the was a value conversions problem. This info on this link below helps and updating JDK

https://confluence.atlassian.com/jirakb/re-index-fail-due-to-timestamp-conversion-issue-329355068.html 

[Vishnukumar Vasudevan]

Can you try the below steps:-

1. Shutdown JIRA

2. Backup your Index folder 

3. Go to Index Folder 

4. Delete all index folders 

5. Start JIRA

6. And perform re-indexing. 

If this doesn't fix it, you can always copy the backed up index folder. 

[Patrick Mosakoa]

Tried this yesterday and still having the same problem. Re-indexing is failing at the same point before and after deleting the index folders

[Vishnukumar Vasudevan]

Oh... I suggest to reach out to the support team with support zip. They would analyse the logs and provide a solution. 

[Nic Brough -Adaptavist-]

Ok, if the indexing is still running, what is the problem?

[Patrick Mosakoa]

JIRA is unable to perform a background re-index at this time because the index files are either missing or corrupted.

Instance Health
Problems Detected
Error: Indexing
Error: Lucene

The issue index is inconsistent with the database state. Database has (95,542) issues but the index has (62,541) issues.

When I run re-indexing, it fails at 64% due to the problem discription mentioned above.

I need help with resolve this

[Patrick Mosakoa]

Currently running a server JIRA version 7.1.9 with less done 100k issues, but almost there.