Random character added to Jira comment when replying via email

Darla Sheehan October 30, 2017

Everytime I reply to an email a ? mark is added and I have no idea why. I've tried replying as two different users and both times I get the ?

Anyone see this, and why this would add this to the start of the comment?

Example: ?Testing a comment via email reply

1 answer

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 31, 2017

Darla,

Can you let us know what email client you're using when this occurs?  Are you able to replicate the issue on various email clients and also a web client?

What version of Jira do you have installed? 

Thank you.

Kind Regards,
Shannon

Darla Sheehan November 7, 2017

Hi Shannon,

After testing, a user that is using the outlook app on this computer is able to add a comment without weird characters appearing, but the other jira users are using the owa.outlook.com web client and that is when the '?' appears when replying via email.

Jira - 7.1

Thanks!

Darla

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 7, 2017

Darla,

Thank you! Seems like something OWA might be doing on its own.

I found a similar issue here:

https://social.technet.microsoft.com/Forums/exchange/en-US/585e8701-8282-41eb-b66f-618f41c74a50/owa-message-mangling-in-chrome?forum=exchangesvrclients

Can you have a look at that user's resolution and see if it helps?

Kind Regards,
Shannon

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